Refund policy

Returns & Refunds Policy

14-Day Right of Withdrawal

Consumers have the statutory right to withdraw from an online purchase within 14 days without giving any reason.

The withdrawal period begins on the day on which you, or a third party designated by you who is not the carrier, receive the goods.

If several items from the same order are delivered separately, the withdrawal period generally begins on the day you receive the last item.

How to Start a Return

To return an item, please use our online return service:

Start a Return

You can access your order, select the item(s) you wish to return and submit your return request directly online.

Once your return request has been submitted, you will receive the relevant return instructions and, where applicable, a return label.

After submitting your withdrawal, the goods must be returned within 14 days.

Condition of Returned Products

You may inspect and try the product in the same way you reasonably would in a physical store.

Returned products will be inspected after they arrive.

If an item shows signs of use, damage, staining, alteration or other handling beyond what is necessary to inspect its nature, characteristics and functionality, we reserve the right to make an objectively justified deduction for any resulting loss in value.

Trying on a product is permitted. However, wearing or using a product beyond what would reasonably be necessary to inspect it may result in a reduction of the refund amount.

Refunds

Once the returned goods have been received, we will inspect their condition.

If the goods are returned in an appropriate condition, the refund will be processed using the same payment method used for the original transaction, unless otherwise agreed.

If the returned goods have suffered a loss in value due to handling or use beyond what is necessary for inspection, an objectively justified amount may be deducted from the refund.

Refunds will be processed in accordance with the applicable statutory provisions. Where applicable, statutory rules regarding proof that the goods have been returned remain unaffected.

Defective, Damaged or Incorrect Items

Your statutory warranty rights remain unaffected.

If you receive a defective, damaged or incorrect item, please submit the issue through our online return service or contact us at:

info@xeya.eu

Xeya UG (haftungsbeschränkt)