RETURNS & REFUNDS POLICY

1. 14-DAY RIGHT OF WITHDRAWAL

Consumers have a statutory right to withdraw from an online purchase within 14 days without giving any reason.

The withdrawal period begins on the day on which you, or a third party designated by you who is not the carrier, receive the goods.

If several items from the same order are delivered separately, the withdrawal period generally begins on the day you receive the last item.

To exercise your right of withdrawal, you must inform Xeya of your decision to withdraw by means of an unequivocal statement. You may use our online return service or contact us directly using the contact details provided below.

To meet the withdrawal deadline, it is sufficient to send your withdrawal notification before the 14-day withdrawal period expires.

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2. HOW TO START A RETURN

To return an item, please use our online return service:

Start a Return

You can access your order, select the item(s) you wish to return, and submit your return request directly online.

Once your withdrawal or return request has been submitted, you will receive the relevant return instructions and, where applicable, a return label.

Following your withdrawal, you must send the goods back without undue delay and, in any event, no later than 14 days from the day on which you notified us of your withdrawal.

The deadline is met if you send the goods before the 14-day period has expired.

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3. RETURN SHIPPING COSTS

The customer bears the direct costs of returning goods when exercising the statutory right of withdrawal.

Any return label provided by Xeya, where applicable, may be provided for convenience and does not mean that Xeya assumes the cost of the return.

If the return concerns defective, damaged, or incorrectly delivered goods, Xeya will bear the return costs to the extent required by applicable law.

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4. CONDITION OF RETURNED PRODUCTS

You may inspect and try the product in the same way you reasonably would in a physical store, to the extent necessary to establish its nature, characteristics, and functionality.

Returned products will be inspected after they arrive.

If an item shows signs of use, damage, staining, alteration, or other handling beyond what is necessary to establish its nature, characteristics, and functionality, Xeya reserves the right to claim compensation for any resulting loss in value to the extent permitted by applicable law.

Trying on a product is permitted. However, wearing or using a product beyond what would reasonably be necessary to inspect it may result in a reduction of the refund amount where the statutory requirements for compensation for loss in value are met.

Xeya Signature Tag

Each Xeya product is fitted with a specially designed XEYA Signature Tag.

The Xeya Signature Tag is attached in a way that allows the product to be inspected and tried on without permanently removing the tag.

The Xeya Signature Tag must remain attached and intact if you wish to return the product.

Permanently removing the Xeya Signature Tag constitutes handling beyond what is necessary to establish the nature, characteristics, and functionality of the product and may result in a reduction of the refund amount to reflect any resulting loss in value, to the extent permitted by applicable law.

This does not affect your statutory right of withdrawal.

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5. REFUNDS

If you exercise your statutory right of withdrawal, Xeya will reimburse all payments received from you, including the cost of the least expensive standard delivery option offered by us.

You are responsible for the direct costs of returning the goods.

We are not required to reimburse any additional delivery costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.

The refund will be made without undue delay and, in any event, no later than 14 days from the day on which we receive your notification of withdrawal.

However, in the case of a return of goods, Xeya may withhold the refund until we have received the returned goods or until you have provided evidence that you have sent the goods back, whichever occurs earlier.

The refund will generally be made using the same payment method used for the original transaction, unless expressly agreed otherwise and provided that this does not result in any costs for the customer.

If the returned goods have suffered a loss in value due to handling or use beyond what is necessary to establish their nature, characteristics, and functionality, an objectively justified amount may be deducted from the refund to the extent permitted by applicable law.

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6. DEFECTIVE, DAMAGED OR INCORRECT ITEMS

Your statutory rights in respect of defects remain unaffected.

If you receive a defective, damaged, or incorrect item, please submit the issue through our online return service or contact us at:

Email: info@xeya.eu

Xeya UG (haftungsbeschränkt)
Emilienstraße 21
04107 Leipzig
Germany

If the return concerns defective, damaged, or incorrectly delivered goods, Xeya will bear any return costs that Xeya is legally required to bear under applicable law.

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7. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The statutory right of withdrawal does not apply where a statutory exception applies.

If an exception applies to a particular product or order, the customer will be informed in accordance with the applicable statutory requirements.

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8. MODEL WITHDRAWAL FORM

If you wish to withdraw from your contract, you may use the following form. Its use is not mandatory.

To:
Xeya UG (haftungsbeschränkt)
Emilienstraße 21
04107 Leipzig
Germany
Email: info@xeya.eu

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*):

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s):
(Only if this form is notified on paper)

Date:

(*) Delete as appropriate.

9. RETURNS

9.1 Return Shipping Costs

In the event of withdrawal, the customer shall bear the direct costs of returning the goods, provided that we have properly informed the customer of this obligation and unless applicable law provides otherwise.

9.2 Inspection and Trying On

The customer may inspect and try the goods to the extent reasonably necessary to establish their nature, characteristics, and functionality, in the same way as would reasonably be permitted in a physical store.

9.3 XEYA Signature Tag

Our products are fitted with a specially designed XEYA Signature Tag.

The XEYA Signature Tag is attached in a way that allows the product to be inspected and tried on without loosening or permanently removing the tag.

Permanently removing the XEYA Signature Tag goes beyond the handling necessary to inspect and try on the product. If the XEYA Signature Tag is permanently removed, this may, to the extent permitted by applicable law, result in a reduction of the refund amount due to any resulting loss in value.

The customer’s statutory right of withdrawal remains unaffected.

9.4 Condition of Returned Goods

Returned goods will be inspected upon receipt.

If the goods have been handled, used, or damaged beyond what is necessary to establish their nature, characteristics, and functionality, we reserve the right, to the extent permitted by applicable law, to deduct a reasonable amount from the refund corresponding to the resulting loss in value.

9.5 Defective, Damaged or Incorrectly Delivered Goods

In the case of defective, damaged, or incorrectly delivered goods, the customer’s statutory rights in respect of defects remain unaffected.

In such cases, customers are requested to contact us through our return service or at info@xeya.eu.